Executive
Summary
Handles customer service inquiries, resolves funding transaction issues, and provides inbound phone support for client accounts in a BPO environment.
Essential Functions
- Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
- Provides inbound phone support on various Product lines.
- Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
- Ensures and provides quality service to while administering their account.
- Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
- Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
- Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
- Provides inbound phone support on various Product lines.
- Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
- Ensures and provides quality service to while administering their account.
- Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
- Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
Graduate
English Speaking,
college graduate in any field,
customer service representative with minimum of
1 year of BPO experience
Good Computer navigation and keyboarding skills
Excellent verbal and written English skills
Excellent analytical skills
Ability to turn around within defined timelines
Education and Certification Requirements