Executive

Role Responsibilities

• Ensure that the process transactions are processed as per Desk Top procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Provide the relevant process reports on a daily basis
• Ensure adherence to established attendance schedules
• Ensure adherence to Company Policies and Procedures

• Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
• Manager for the purpose of settling performance issues and for monthly one on ones
• SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.

Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-

15 Yrs of Education

1. 0 to 3 Yrs

Technical Skills

Soft Skills

Desirable Skills:

• Basic IT, Comfortable with working on computers
• Typing speed of 20 words(net)

• Ability to communicate correctly
  • Should be able to communicate in English
  • Comprehend written composition.

• Commitment and drive for targets
• Decision making ability
• Adaptable & Flexible.
• Customer service Focus – Ability to empathize with the customer and prioritize requests

Role Responsibilities

• Ensure that the process transactions are processed as per Desk Top procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Provide the relevant process reports on a daily basis
• Ensure adherence to established attendance schedules
• Ensure adherence to Company Policies and Procedures

• Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
• Manager for the purpose of settling performance issues and for monthly one on ones
• SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.

Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-

15 Yrs of Education

1. 0 to 3 Yrs

Technical Skills

Soft Skills

Desirable Skills:

• Basic IT, Comfortable with working on computers
• Typing speed of 20 words(net)

• Ability to communicate correctly
  • Should be able to communicate in English
  • Comprehend written composition.

• Commitment and drive for targets
• Decision making ability
• Adaptable & Flexible.
• Customer service Focus – Ability to empathize with the customer and prioritize requests

Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-

15 Yrs of Education