Executive Host

Position: Executive Host Salary: Salaried/Negotiable Full-Time Location: Gaming Division Reports to: Player Development Manager

Resume is required with application

Responsibilities:

• Develop and nurture relationships with high-value players to enhance loyalty and retention.

• Identify and cultivate potential high-value players through effective relationship building and targeted communications.

• Assist declining players to optimize their offers and prevent program abuse.

• Manage and adhere to budgets to improve profit margins and revenue.

• Communicate player development initiatives effectively through various channels.

• Monitor and analyze play habits, preferences, and program usage of assigned players.

• Promote and recruit new members for the Players Club program.

• Provide leadership and support to Players Club Staff as needed.

• Maintain regular communication with players to promote upcoming events and services.

• Maintain visibility on the casino floor during events and daily operations.

• Monitor player ratings and ensure personalized service during visits.

• Coordinate player arrangements such as hotel reservations and special events.

• Provide general guest service information and assistance as required.

• Perform clerical tasks including activity logging and report submissions.

• Uphold high standards of integrity and confidentiality in all guest interactions.

• Adhere to departmental attendance and punctuality standards.

• Maintain professionalism and adherence to dress code policies.

• Comply with all rules, regulations, and policies of North Star Mohican Casino Resort.

• Be available for player contact during and outside of regular shifts.

• Adhere to the Casino’s Drug and Alcohol-Free Workplace Policy.

Qualifications & Education:

• High School Diploma or GED required.

• Associate degree in Marketing, Communications, Business, Hospitality, or related field preferred.

• Must obtain and maintain a Mohican Nation Gaming License.

• Must pass a Criminal Investigation Background Check (CIB).

• Must pass pre-employment drug screening and health screening.

• Flexible availability to work all shifts, weekends, and holidays.

• Positive attitude with strong teamwork and interpersonal skills.

• Willingness to adapt to change and participate in ongoing training.

• Demonstrated ability to maintain a satisfactory working record.

• Eligible for employer’s liability insurance.

• Must be at least 18 years old.

• Preferred a minimum of one year front-of-house gaming experience with a strong guest service record.

• Experience with player tracking systems and casino math.

• Proficiency in MS Office Suite (Word, Excel, Outlook).

• Excellent organizational and communication skills.

• Ability to prioritize tasks and work effectively under pressure.

• Strong problem-solving abilities and attention to detail.

• Ability to handle diverse and challenging situations professionally.

• Must be willing to travel. Must have a valid driver's license, reliable transportation, and insurance are required. Must obtain a Wisconsin's driver's license within 30 days of employment if applicant has an out-of-state driver's license. Must meet and maintain the eligibility to operate a personal or tribal vehicle under the driver acceptability guidelines as established by Mohican Insurance.
• Must have demonstrated ability to maintain satisfactory working record in any prior or current employment.

Work Conditions:

• Must Ability to stand, walk, talk, hear, and use hands frequently.

• Occasional stooping, kneeling, or crouching may be required.

• Ability to lift and/or move up to 25 pounds.

• Visual acuity (close, distance, peripheral, color vision, depth perception).

• Ability to work in a moderate to high noise level environment.

• The work environment is non-smoking, and dust and noise levels may vary depending on location and work area.

  How to Apply: Application can be submitted online at . Applicants must include a resume with their employment application, clearly stating how they meet the position qualifications.

  Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance