Executive Lounge Hostess

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Executive Lounge Host, you comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

Here's what you'll do during a typical day:

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints

• Process accurately check-ins and check-out

• Ensure that all Guest supplies and amenities are offered and replenished to the required standards

• Stay current with all hotel services as well as VIP requests and special events

• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity

• Project a professional manner with an emphasis on hospitality and Guest service

• Comply with Hotel security, fire regulations and all health and safety legislation

• Execute tasks as instructed by the Executive Lounge Supervisor or Manager

• Serve your role and Team in an environmentally-conscience manner

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.