Executive, Motor Claims
Summary
Processes and oversees motor insurance claims, liaising with policyholders, workshops, and legal teams to resolve claims fairly and efficiently while ensuring compliance with standards.
[ Job ID: 1631539 ]
About the Role:
We are looking for an experienced Motor Claims Executive to join our claims team. In this role, you will manage a portfolio of motor claims, work closely with various stakeholders, and ensure claims are resolved fairly, efficiently, and in compliance with service standards.
Key Responsibilities:
- Handle Own Damage, Windscreen, Third Party Property, and Third Party Injury claims
- Manage excess recoveries and non-BOLA recoveries
- Liaise with policyholders, workshops, lawyers, investigators, and third-party claimants
- Supervise and guide assistants in their daily tasks
- Approve payments within authority limits and ensure accuracy
- Attend court hearings, meetings, and seminars as required
- Work with panel solicitors on cases with Originating Claims issued
- Follow up on excess recovery claims regularly
- Provide feedback to underwriters on claims trends, policy breaches, and NCD matters
- Conduct periodic file reviews and update claims reserves
Requirements:
- Minimum 2 to 3 years of motor insurance claims assessment experience
- Strong analytical, problem-solving, and negotiation skills
- Meticulous with a keen eye for detail
- Positive work attitude and mindset
- Excellent interpersonal and communication skills
- Ability to multi-task, team-oriented, and customer-focused
- Willing to learn and adapt to new challenges
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Cesky Ong Zhi Rong
EA Personnel Registration Number: R24121422
EA License No.: 07C5771
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