Executive Settlement And Reconciliation

Job description

• Perform daily reconciliation of payment gateway transactions across multiple channels to ensure the completeness and accuracy of all financial records.
• Investigate discrepancies in transaction reports, chargebacks, and refunds to prevent financial losses.
• Prepare daily, weekly, and monthly reconciliation and settlement reports to support management decision-making and provide clear visibility into payment gateway operations.
• Liaise with external payment service providers to ensure smooth and timely settlement operations in line with agreed terms.
• Collaborate with finance, operations, and IT teams to address reconciliation mismatches and resolve system root causes efficiently.
• Identify areas for process improvement and system automation within settlement functions to enhance overall operational efficiency and reduce manual errors.
• Manage all settlement complaints and payment gateway disputes in coordination with customer service and IT teams to guarantee swift resolution and maintain operational excellence.

Skills description

• Educational background: Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field.
• Experience: 0-1 years of experience.
• Technical proficiency:
o Result orientation
o Operational awareness
o Building networks
o Coaching & mentoring
o Customer centricity
o MS Excel • Payment gateway systems • Reconciliation & settlement tools.