Expert Technical Support LTSA
Responsabilities:
- Provide high-level technical support to customers operating WinGD 2-stroke engines under LTSA(Long Term Service Agreement)
- Ensure timely handling of customer inquiries, investigations, and troubleshooting activities
- Contribute through Root Cause Analysis, technical reporting, and continuous improvement
- Support product development activities and cooperate with WIDE Remote Monitoring Centers
- Provide Technical Customer Support and perform Technical Analysis and Troubleshooting
- Reporting and Documentation
- Product Improvement and Knowledge Development
Requirements:
- B.Sc. or M.Sc. in Mechanical Engineering or equivalent educational background
- Strong experience and knowledge of 2-stroke marine engines and their operation
- Experience in field service activities or knowledge of WinGD products so as customer support processes are considered an advantage
- Experience in technical troubleshooting, performance analysis, and remote investigations
- Strong analytical mindset with excellent attention to detail and systematic problem-solving skills
- Customer-oriented approach with commitment to delivering high-quality technical support
- Excellent communication and collaboration skills with the ability to work independently
- Good knowledge of Microsoft Office applications and digital reporting tools
- Strong command of English, both written and spoken
- Passion for learning, new technologies, and continuous professional development
Our offer:
- An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
- A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
- Award winning and extraordinary products
- Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
- Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
- In-house technology training and professional development opportunities
Application:
We only consider a complet application incl. updated CV, letter of motivation, certificates and testimonials.