F&B Outlet Manager

Hyatt Centric Milano Centrale is looking for a brilliant F&B Outlet Manager for one of Milan’s most beautiful lifestyle rooftops.

He/she has a natural flair for lifestyle hospitality and strong communicational skills. The role involves actively up selling to each guest at each correct opportunity to maximize revenue and works to achieve personal and team related revenue and service goals.

He/she assists to ensure that all employees deliver the brand promise and provide exceptional guest service at all times. He/she handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

He/she will maintains positive guest and colleague interactions with good working relationships maintaining good customer relationships.

He/she will spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.