F&B Server – Park Hyatt Niseko Hanazono (Japanese Language Preferred)

Job Description

Park Hyatt Niseko Hanazono is seeking enthusiastic, passionate, and service-oriented F&B Servers to join our Food & Beverage team and deliver exceptional dining experiences in a luxury hospitality environment.

As an F&B Server, you will play an important role in creating memorable experiences for our guests by providing warm, attentive, and personalized service. You will be responsible for ensuring smooth daily restaurant operations, maintaining high service standards, and anticipating guest needs to deliver the exceptional hospitality for which Park Hyatt is renowned.

Depending on your experience, skills, and operational requirements, you may be assigned to one of our distinctive dining venues, including Olivio, Robata, China Kitchen, Teppan, or The Lounge, each offering a unique culinary experience and an opportunity to develop your hospitality skills in an international luxury hotel environment.

You will work closely with your colleagues, supervisors, and kitchen teams to ensure seamless service while contributing to a welcoming and professional atmosphere for every guest.

Key Responsibilities

• Provide warm, attentive, and personalized Food & Beverage service in accordance with Park Hyatt standards.
• Welcome guests professionally, assist with seating arrangements, and ensure a memorable dining experience.
• Present menus, explain food and beverage offerings, and provide recommendations based on guest preferences.
• Take food and beverage orders accurately and ensure timely communication with the kitchen and bar teams.
• Serve food and beverages professionally while maintaining appropriate service etiquette and presentation standards.
• Anticipate guest needs and respond promptly to requests, questions, and feedback.
• Maintain excellent knowledge of menus, ingredients, allergens, beverages, and current promotions.
• Prepare restaurant areas before service, including table settings, equipment, and service stations.
• Maintain cleanliness, organization, and presentation of dining areas throughout service.
• Assist with billing, payment processing, and POS transactions accurately.
• Support inventory checks, stock replenishment, and daily operational tasks as required.
• Work closely with colleagues and other departments to ensure smooth and efficient restaurant operations.
• Follow all hotel policies, food hygiene, health and safety standards, and responsible alcohol service procedures.
• Participate in departmental training and continuously develop product knowledge and service skills.
• Support upselling opportunities through thoughtful recommendations while maintaining a guest-focused approach.