Facilities Help Desk Coordinator

We are looking to add a Facilities Help Desk Coordinator to our facilities team. This position will support a fast-paced, professional environment by managing incoming facilities requests, coordinating maintenance services, and providing excellent customer service to employees, vendors, and business partners.

This is a great opportunity for someone who is organized, detail-oriented, comfortable multitasking, and enjoys helping people while keeping things moving behind the scenes.

Job Summary

The Facilities Help Desk Coordinator is the primary point of contact for facilities-related service requests, maintenance issues, and work orders. This position receives, processes, dispatches, tracks, and follows up on requests to ensure timely resolution.

Essential Duties & Responsibilities

• Monitor and respond to incoming facilities tickets, phone calls, emails, and service requests.
• Receive, document, prioritize, and dispatch maintenance work orders to the appropriate team or vendor.
• Track open requests and follow up to ensure timely completion and accurate ticket updates.
• Provide professional customer service and clear communication to employees, vendors, contractors, and business partners.
• Coordinate vendor support for repairs, inspections, preventive maintenance, and other facility services.
• Maintain accurate work orders, records, databases, logs, and facility documentation.
• Assist with obtaining quotes, processing invoices, and verifying charges.
• Support Facilities Operations and EHS with administrative and coordination needs.
• Escalate urgent or recurring facility issues as needed.
• Perform other duties as assigned.

Key Qualifications

• 4+ years of experience in a fast-paced call center, help desk, facilities, or customer service environment preferred.
• Facilities and/or EHS experience preferred.
• Experience with CMMS, ticketing, work order, or facilities management systems is a plus.
• Excellent customer service and problem-solving skills.
• Highly organized and extremely detail-oriented.
• Ability to multitask and manage multiple requests, calls, emails, and priorities.
• Strong verbal and written communication skills.
• Comfortable working with Apple/iOS systems, Mac platforms, and Microsoft Office.
• Strong computer and typing skills with the ability to learn new systems quickly.
• Ability to remain professional and organized under pressure.

Education

Some college, technical training, or equivalent relevant work experience required.

What We Offer:

• Starting pay of $24.00 per hour
• Monday–Friday, 8:00 AM–5:00 PM
• Competitive benefits package
• Paid holidays
• Paid time off (PTO)
• Professional and team-oriented work environment
  

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