Facilities Maintenance Manager (Storage)

Job Title: Facilities Maintenance Manager

Work Location: Cumming, GA; Statham, GA; Dawsonville, GA; Monroe, GA; Winder, GA; Lilburn, GA

Reports to: Area Manager or District Manager

Full-Time, Hourly, Non-Exempt

Role Summary

The Facilities Maintenance Manager is a hands-on, field-based role responsible for maintaining the cleanliness, functionality, and overall condition of multiple storage properties within a designated region.

This role is essential to ensuring our properties are consistently clean, rent-ready, and operating at a high standard. This role spends a significant portion of time onsite performing routine cleaning, light maintenance, and property inspections, while also supporting day-to-day operations, customer experience, and overall property performance.

In addition to maintaining physical standards, this role plays a key part in identifying issues, supporting operational processes, and ensuring each location reflects the quality and professionalism of USA Storage Centers. This is an active, field-based position requiring travel between sites, strong attention to detail, and a high level of ownership.

Key Responsibilities

Property Maintenance

• Ensure property cleanliness by picking up trash and debris.
• Clean and prepare vacant units to meet USA Storage Centers’ rent-ready standards.
• Maintain golf cart cleanliness, charging, and monthly safety inspections.
• Keep office, restrooms, hallways, and grounds clean and organized.
• Perform minor maintenance tasks during each property visit such as replacing light bulbs, spraying weeds, checking gate motor functionality, and applying overlocks.
• Coordinate with contractors for major repairs and improvements.
• Create and track maintenance requests using Service Channel.
• Regularly audit property conditions and ensure sufficient supplies are available, coordinating with the Director of Maintenance or District Manager for timely repairs.

Sales and Marketing

• Ensure facility and unit readiness for new and existing customers to support sales and revenue objectives.
• Conduct quality audits to ensure standards are met or exceeded.
• Engage in limited direct-in-person interactions with potential customers as needed.
• Ensure consistent marketing efforts by inspecting and maintaining signage quality.
• Conduct audits on the visibility and effectiveness of signs, banners, promotional flags, and balloons.
• Assist in the installation and maintenance of marketing materials as required.

Customer Relations

• Promote and maintain excellent customer relations by providing information and assisting in issue resolution alongside the Remote Customer Service Manager (RCSM) and District Manager.
• Suggest improvements to enhance customer experience and quality service.
• Handle customer concerns in a professional and effective manner, representing USA Storage Centers with integrity.

Administrative Duties

• Retrieve and process mail and payments from designated drop boxes. Forward any pertinent items to the Hub.
• Complete daily checklists via Excel or company software.
• Perform basic POS system tasks, including move-ins, payments, account notes, and tenant move-outs.
• Assist in auction processes per company policies and procedures.
• Submit accurate and timely operational policies and procedures.
• Maintain professionalism in all communications, including email, phone, and text.
• Monitor work emails regularly and respond professionally and efficiently.

Property Management and Security

• Conduct detailed property inspections and document findings.
• Identify and report security concerns by monitoring entry logs.
• Apply overlocks and track them using the Davinci system.
• Ensure security systems, including surveillance cameras, are operational and escalate any issues promptly.