Family Support Specialist
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Description
Family Support Specialist
Support Families on Their Path to Stability & Permanent Housing
$21.97/Hour
THE ROLE
Win is seeking compassionate, dedicated, and service-oriented Family Support Specialists to support families residing in our Transitional Housing programs. In this role, you will serve as a trusted advocate and resource for families as they work toward achieving stability and permanent housing.
Family Support Specialists play a critical role in creating a safe, supportive, and welcoming environment while helping families navigate challenges, connect with services, and achieve personal goals. Through Trauma-Informed Care, relationship building, and ongoing client engagement, you will help empower families and ensure they receive the support needed to thrive.
WHAT YOU WILL DO
- Conduct initial assessments of families within required timeframes and assist with service planning.
- Build positive relationships with families and provide ongoing support throughout their shelter stay.
- Collaborate with Social Services staff to identify client needs and coordinate referrals to appropriate resources.
- Utilize Trauma-Informed Care and Motivational Interviewing techniques to support client engagement and goal achievement.
- Conduct wellness checks and assist with identifying and addressing client concerns.
- Escort clients to appointments, housing interviews, apartment viewings, and other community-based services as needed.
- Support family participation in available programs and services designed to strengthen housing stability and self-sufficiency.
- Maintain accurate client records, documentation, and program data in accordance with agency requirements.
- Conduct nightly roster verification, bed checks, and other client accountability activities.
- Assist with unit inspections and collaborate with security and program staff to maintain a safe environment.
- Participate in team meetings, trainings, and professional development activities.
WHO YOU WILL BE
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You will possess a High School Diploma, GED, or equivalent education.
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You will have experience working in social services, supportive housing, shelters, or other human service settings.
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You will demonstrate strong interpersonal and relationship-building skills.
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You will be committed to serving diverse populations with professionalism, empathy, and respect.
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You will be comfortable engaging families experiencing homelessness and helping them navigate challenges.
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You will possess strong organizational, communication, and documentation skills.
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You will have proficiency with computers and electronic documentation systems.
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Bilingual English/Spanish skills are preferred.
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You will thrive in a fast-paced, team-oriented environment focused on client success.