【房務部】房務主任 Housekeeping Supervisor

1. 監督房務部各項標準和工作程序的執行，包含客房、公共空間、洗衣與布巾…等清潔維護。
2. 負責管理接班和交班工作，確保交接班過程有效進行。進行交接班說明，確保瞭解酒店的工作和營運需求。
3. 分配客房、檢查客房，並排列抵店客人客房的優先順序。
4. 處理客人所有的特殊要求，並確保及時為客人提供洗衣服務並送還。
5.每天拜訪住店客人，收集客人的客史資料及意見書。配合前檯滿足酒店和客人的要求。
6. 管理酒店的遺留物與和備品倉庫。確保具有客房類型、設計和設施的全面知識。維持充足的用品存貨並按要求完成庫存盤點工作。
7. 解決員工受到的不公正待遇問題。
8. 協調特別專案，如參觀客房、除蟲、窗戶和地毯的清潔、客房供應量等。

Operations & Standards
Supervises the implementation of all housekeeping standards and procedures (e.g., bedroom, bathroom, valet, cleaning, linen maintenance).
Maintains current and thorough knowledge of all housekeeping systems.

Guest & Room Management
Manages all incoming and outgoing calls.
Performs room allocations and inspections, prioritizing arrival rooms.
Liaises with Front Office for guest and hotel requirements.
Ensures timely processing and delivery of guest valet services.
Manages all special guest requests and visits in-house guests daily to collect profiles and comments.

Inventory & Administration
Manages lost & founds for the hotel. Storage areas and maintains Basic stock levels, completing stock takes as required.
Conducts shift briefings to ensure awareness of hotel activities and operational requirements.

Accountability
This position reports directly to the Assistant Executive Housekeeper. The Housekeeping Supervisor is responsible for overseeing the daily execution of housekeeping standards and procedures, ensuring guest rooms are prepared to the highest quality. This role is crucial in maintaining operational efficiency, managing supplies, and contributing to overall guest satisfaction.