Federal Network Support Operator - Junior (night)

Federal Network Support Operator to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role will support 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities.

Key Responsibilities

• Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers
• Perform port provisioning and generate Network Design Templates (NDT) for buildout activities
• Create seed files and execute post-build service configuration deployments
• Validate configuration settings before bringing services to production
• Support decom efforts for retiring network infrastructure
• Triage and escalate Livesite incidents, customer-reported issues, and deployment incidents
• Update knowledge base with troubleshooting guides and lessons learned from incident resolution
• Contribute to PNAAS automation initiatives
• Document standard operating procedures for Tier 1 activities
• Maintain accurate records of configuration changes and deployment activities
• Coordinate and collaborate with Microsoft’s partners for partner capacity onboarding per business needs
• Escalate complex issues to Tier 1.5/2 support following established protocols

Required Qualifications

• Work onsite in Fairfax, Va
• Must be a US citizen currently residing in the United States (US)
• Dual citizenship is not allowed under this work
• Must hold an unexpired US Passport book
• Must be able to obtain and maintain a DoD Secret and CJIS background check      
• 1-2 years of experience in network operations or technical support
• Basic understanding of networking fundamentals (TCP/IP, routing, switching)
• Familiarity with Microsoft Azure networking services preferred
• Experience with ticketing systems and incident management processes
• Strong troubleshooting and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to work independently in a 24x7 operational environment
• Strong attention to detail and commitment to documentation standards
• Customer service orientation with ability to manage multiple priorities

Required Certifications (One or More)

*Will consider strong candidate if able to obtain within 6 months*

• MSFT Azure Certifications
• ACE-A (Arista Certified Engineer – Associate)
• ACE-S (Arista Certified Engineer – Specialist)
• JNCIA-Junos (Junos, Associate)
• JNCIS-SP (Junos, Specialist)
• JNCIS-ENT (Junos, Specialist)
• Net+ (CompTIA Network Plus)
• CompTIA Security+
• CCNA (Cisco Certified Network Associate