FIELD APPLICATION ENGINEER

Responsibilities:

Customer Support & Issue Resolution

•Provide on-site and remote technical support to customers

•Troubleshoot equipment, application, and process-related issues

Project Management & Coordination

•Coordinate project activities between customers and internal teams (R&D, Production, Sales)

•Support project timelines, deliverables, and milestones

Technical Training & Enablement

•Conduct technical training sessions for customers and internal stakeholders

•Prepare training materials, user manuals, and application guides

Market Research & Feedback

•Gather customer feedback on product performance and requirements

•Provide insights to internal teams for product improvement and development

•Monitor industry trends and competitor activities

Customer-Side Sample Testing

•Support and conduct sample testing at customer sites

•Analyze test results and provide technical recommendations

New Equipment Validation & Management

•Perform installation, setup, and validation of new equipment

•Ensure compliance with customer specifications and standards

Requirements:

•Degree or Diploma in Engineering (Electrical, Mechanical, Mechatronics)

•Minimum 2–5 years of experience in Field Application, Technical Support, or similar role

•Experience in semiconductor equipment / manufacturing industry is preferred

•Strong troubleshooting and problem-solving skills

•Strong communication and interpersonal skills

•Customer-oriented mindset with good service attitude

•Willingness to travel for customer support and on-site assignments