Field Operations Manager

You will be the force that keeps transportation services running reliably for the communities that depend on them in this high ownership boots-on-the-ground role. You'll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.

Responsibilities

• Run the daily onsite operations of the service to provide riders with safe, reliable, and accessible transportation
• Make informed real-time decisions about fleet, driver supply, compliance, and rider needs
• Guide and support drivers by building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
• Turn rider and community feedback into tangible improvements by spotting patterns and collaborating with internal teams
• Use data and technology to understand service performance, diagnose problems, and implement solutions
• Act as the operational bridge between city partners, drivers, and central teams

Requirements

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through
• Hands-on and proactive, preferring to be in the field and solving problems where they happen
• Tactical and strategic, able to problem-solve issues as they come up but also think long term
• Mission driven, motivated by expanding access to transportation
• Based in the Chicago area, ready to be onsite 4-5 days a week

Benefits

• Free medical plans
• 401K matching