Field Operations Manager, Via Student Transit
You'll be the force that keeps critical student transportation services running reliably for the communities that depend on them. This is a high-ownership, boots-on-the-ground role where you'll lead daily operations, tackle real-time challenges, and continuously elevate the student, district, and driver experience in one of Via's fastest-growing and most impactful business lines. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.
Responsibilities
- Run the daily onsite operations of the service to ensure safe, reliable, and accessible transportation
- Make informed, real-time decisions about driver supply, compliance, student needs, and unexpected issues
- Guide and support drivers by building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
- Turn student and district feedback into tangible improvements by spotting patterns and collaborating with internal teams
- Use data and technology to understand service performance, diagnose problems, and implement solutions
- Act as a key operational bridge between school partners, drivers, and Via central teams
Requirements
- Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
- Relationship oriented, earning trust from drivers, school partners/districts, and teammates
- Hands-on and proactive, preferring to be in the field
- Tactical and strategic, able to problem-solve issues as they come up and think long term
- Mission driven, understanding the value of student transportation
- Based in the Milwaukee, Madison, or Appleton area, ready to be onsite 4-5 days a week
Benefits
- Free medical plans
- 401K matching