Field Service Engineer - Animal Health
Posted Updated
Description
Our client is a well-established distributor of scientific, laboratory and healthcare solutions with a strong presence across Southeast Asia. They partner with leading global manufacturers to equip research institutes, universities and biopharmaceutical organisations. They are adding a specialist to support their life science research portfolio.
Job Summary
This role supports research facilities that use specialised preclinical and in-vivo research systems. You will combine technical service with application support, helping customers get accurate, reliable results while following high standards of research compliance and welfare.
Your Primary Responsibility Includes:
- Install, commission and maintain research systems used in preclinical and life science facilities
- Perform preventive maintenance, calibration and repairs, and resolve technical issues quickly
- Provide application support and user training to researchers and facility staff
- Advise customers on system setup and workflows that follow facility and regulatory guidelines
- Work with overseas manufacturers on technical issues, spare parts and warranty matters
- Keep accurate service and training records
- Support the sales team with product demonstrations and technical input
Requirements
- Diploma or Degree in Animal Science, Veterinary Technology, Biomedical Science, Life Sciences or a related field
- At least 2 years of experience in a preclinical research, vivarium or laboratory research facility, or in a technical or application role serving such facilities
- Familiarity with research compliance and welfare frameworks (e.g. IACUC guidelines) is an advantage
- Comfortable with technical equipment and willing to build hands-on servicing skills
- Good communication and training skills, with a customer-oriented approach
- Able to work independently and as part of a team
- Valid Class 3 driving licence, as the role involves travel to customer sites
Benefits
- Comprehensive product and application training, including training with international manufacturers
- Transport and mileage claims for customer site visits
- Medical and dental coverage
- Performance-based bonus
- Opportunity to build specialist expertise in a niche, growing research field