Field Service Engineer - Fixed Gas Detector Systems
Description
Company Overview
Dräger is a global leader in medical and safety technology, protecting and saving lives in clinical, industrial, mining, and emergency sectors with over 14,000 employees and 130 years of expertise.
Job Summary
Support and maintain safety and protection equipment through preventive and corrective maintenance, manage service orders, and communicate technical information effectively to ensure operational efficiency and safety compliance.
Responsibilities
Manage assigned service orders from initiation through completion, coordinating closely with Service, Logistics, and other relevant departments to ensure timely and accurate execution.
Serve as the primary point of contact for customers and internal stakeholders, providing updates and support on technical issues, service requirements, equipment status, and delivery schedules.
Perform equipment commissioning, contract maintenance, preventive maintenance, corrective maintenance, troubleshooting, service documentation, and warranty repairs for assigned products and systems.
Independently diagnose equipment malfunctions, identify root causes, and implement effective corrective actions to restore optimal performance.
Respond promptly to equipment breakdowns and emergency service requests, ensuring timely resolution and minimizing equipment downtime.
Prepare and communicate technical findings, service reports, and recommendations clearly and professionally to customers and internal stakeholders.
Provide technical guidance, coaching, and on-the-job support to junior service engineers and technicians as required.
Participate in service-related projects, equipment enhancement initiatives, emergency response activities, and other technical assignments to support business and customer needs.
Position Requirements:
Education Level:
- Dipl. in Electrical/Electronic Engineering
- Dipl. in Process Instrumentation
- Dipl. in Mechatronics Engineering
Experience:
- 5–10 years of experience in service or engineering roles within the Oil & Gas or Process industries.
- Hands-on experience with instrumentation equipment