Field Service Engineer

Job description:

• Provide after sales service support to our customers. Including equipments setup, repair and preventive maintenance services, relocations, and modifications retrofit, etc., for warranty and after warranty services.
• Responsible for the first technical contact windows for customers for level 1 support, attend field service calls from customers.
• Responsible to promote the service products (service and spare parts package) to customer.
• Maintain the customer relationship and responsible for raising customer satisfaction by regular visiting customers.
• Support the service activities like service seminar, inhouse show, exhibition., etc.
• Complete other tasks which assigned by supervisor.

Requirements:

• Colleague degree or above.
• At least three years’ experience in machine maintenance and repairing.
• Knowledge of high-tech or wire processing industry would be preferred.
• Good technical know-how in mechanical and electrical basics
• Able to write and speak in English
• Creative, capable of responsibility, good team player.
• Good computer skills are required.
• Able to work under pressure
• Willing to travel frequently