Field Service Engineer, Singapore

Field Service Engineer - Singapore

singapore

Description

SUMMARY:

Plasma-Therm Field Service Engineers provide comprehensive service on assigned equipment maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety. Provides technical assistance to support our customers in any manner as required.

DUTIES AND RESPONSIBILITIES:

• Installs, commissions, and maintains products at user’s site. Performs modifications or retrofits as needed
• Demonstrates leadership and teamwork throughout all job responsibilities
• Maintains complete and detailed knowledge of products and applications
• Provides training for customers and others in the effective operation, calibration, and maintenance of products
• Consistently achieves results in responding to customers and Plasma-Therm technical personnel inquiries regarding product specifications, maintenance and performance issues
• Assists other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and other events as required
• Provides technical assistance in any manner required; troubleshoots, diagnoses, and calibrates products via telephone, internet, or at user’s site for product spec performance
• Maintains accurate records and issues complete and timely reports on equipment operations
• Responsible for corporate toolbox
• Provides support to the factory and trade shows as required
• Accumulates histories of equipment performance, commercial relationships, and commercial opportunities
• Maintains contact with Field Service Coordinator to facilitate effective scheduling
• Assists in technical support department by responding to customer inquiries
• Other duties as assigned
• It is every employee’s responsibility to be aware of and adhere to the applicable Safety & Health, Quality and Environmental Process of Plasma-Therm, LLC

SUPERVISORY RESPONSIBILITIES:

None