Field Service Engineer/Technician(Bilingual in Mandarin)

Company Summary:

Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&D, and production of fiber laser machines for cutting various metal materials. With a worldwide network covering over 150 countries and 24/7 service in 20 languages, Bodor reaches customers globally, supported by our strategic regional offices in Chicago and Houston. The company is committed to the well-being of its staff and society, aiming to gain world recognition with intelligent manufacturing and to change human life with laser technology. With over 3,000 global employees, Bodor is continuing to expand its business worldwide and is currently looking to hire technical service talents to join our growing service engineer team.

The salary range for this position is broad because we are considering candidates with a wide range of experience levels, and the salary will be vary based on factors like location and industry-specific benchmarks.

Summary:

To support customers with Bodor Lasers. Responsible for offering technical advice to customers and providing after-sales service in the field. The ideal candidates should have 3+ years of related experience on automated CNC machines or fiber laser machines.

Field Service Engineer/Technician Responsibilities:

• Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat, and on-site visit.
• Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical problems and take appropriate action to resolve customer issues.
• Track technical issues and incoming requests from customers.
• Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers.
• Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair will require special resources or parts.
• Understand layout drawings and blueprints in the installation of equipment.
• Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers.
• Identify safety issues on the machines.
• Provide customer trainings.
• Write and compose service reports and expense reports.
• Perform failure mode analyses and make upgrade recommendations.
• Assist with the final integration and commissioning of complex automation projects as needed.
• Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
• Regular travel within assigned territories.
• Other duties as assigned.