Field Service Manager, Dock & Door

The Dock & Door Field Service Manager is responsible for the leadership, development, and management of applicable Technicians, Level III’s, and Team Leaders. The Dock & Door Field Service Manager ensures that their technicians perform quality work in an efficient and professional manner with a goal of exceeding customer satisfaction. They monitor appropriate metrics and drive results toward achieving departmental goals.

Starting salary: 85K

Essential Functions:

• Interview and hire, mentor and manage the Dock & Door Service Technicians, Team Leads, Level III Technicians, and Scheduled Maintenance Field Trainers, creating an environment conducive to attracting and retaining top talent.
• Ensure all technician training requirements are met and monitored.
• Meet team goals on appropriate metrics.
• Monitor workload and adjusts staffing as necessary.
• Work with sales to perform site surveys and warehouse walkthroughs.
• Ensure a safe working environment through adherence to Company Training and Safety Guidelines.
• Visit customer locations to develop and maintain relationships.
• Create and participate in customer partnership meetings with sales team.
• Perform technician audits on Team Leads, Level 3’s.
• Responsible for customer retention by ensuring satisfaction across the entire customer experience.
• Perform related duties as assigned or as the situation dictates.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

• Bachelor’s degree or equivalent work experience of which at least 5 years must be within the Dock and Door industry.
• Prior management experience or proven record of strong management, communication, leadership, and customer service skills.
• Proficiency using software tools including Microsoft Word, Excel, tablet-based applications, and proprietary enterprise software.
• Hands-on experience using mobile devices such as tablets and laptops in a professional environment.
• Demonstrated experience managing, developing, and motivating employees to achieve performance goals.
• Proven ability to manage time effectively, work independently, and prioritize responsibilities.
• Strong written, verbal, and presentation communication skills, with the ability to communicate effectively across all organizational levels, both internally and externally.
• Demonstrated problem-solving and decision-making capabilities, including the ability to make timely decisions in situations requiring immediate action.
• Proven experience driving results by setting clear accountabilities, establishing performance expectations, reviewing outcomes, and providing timely, constructive feedback.
• Strong customer focus with demonstrated ability to understand customer motivations, business challenges, and long-term needs.
• Demonstrated attention to detail, strong organizational skills, and effective delegation practices.
• Willingness and ability to travel overnight on an occasional basis.
• Must possess a valid driver’s license and maintain a good driving record.