Field Service Support Specialist

Gensco currently has an amazing opportunity available to join our Technical Services Team as a HVAC Field Service Support Specialist onsite at our Corporate Office in Tacoma, Washington!

Summary

• Provide excellent customer service to current and potential Gensco Customers
• Perform a broad range of Field Service support responsibilities
• Assist Customers and Gensco Team Members with equipment support, communication of product information, product & service training, warranty claim fulfillment, and factory support

Duties and Responsibilities

• Customer Service - respond to incoming Consumer assistance calls and provide a single point of contact for Customers.
• Dealer support - communicate any product recalls, reworks, or necessary field modifications.
• Technical Training - compile and distribute product technical training schedules, assist with registration, and arrange facilities and services.
• Warranty Claim Fulfillment - assist in processing all Customers’ warranty credit requests in accordance with factory and Company policies.
• Factory Support - serve as the single point of contact for Consumer issues and assign Consumer concerns to the appropriate contact person.

Skills and Qualifications

• High school diploma or GED required
• A 2- or 4-year college degree preferred
• 3+ years’ experience in retail HVAC with Dealer service background preferred
• Prior direct consumer service experience desirable
• Excellent knowledge of HVAC industry
• Demonstrated ability to multi-task in fast-paced environment
• Proactive and self-motivated
• Strong attention to detail
• Strong time management and organizational skills
• Strong presentation skills
• Strong written and verbal communication skills
• Strong work ethic and high degree of personal integrity
• Able to work sitting or standing and move freely throughout t facility
• Able to lift or carry equipment, supplies and inventory on a frequent basis
• Able to use tact and diplomacy in sensitive situations