Field Service Technician

Century Business Products Purpose

Contribute to the success of our customers by providing and servicing content, document and information solutions helping them grow their company securely and save money.

Job Purpose

Field Service & Networking Technician, your primarily responsibility is providing expertise and technical service and support for our customers by performing field service installation, startup, repairs and maintenance of various Century hardware and software solutions, assisting with or setting the technical direction for varying technical solutions, and serving as a technical expert.

Key Outcomes

1. Build a robust, knowledgeable team to best support Century customers.
2. Develop strong business relationships with our customers and prospective customers.
3. Portrayed as a competent and professional technology company by our customers.
4. Honest, trustworthy, creative, smart, customer focused creating customer loyalty.
5. Expand our software and IT services.
6. Achieve revenue objectives.

Job Tasks

1. Will perform a variety of technical field service related duties involving new product installations including equipment start up, functional testing, and customer training.
2. Test, calibrate verify system and peripheral devices.
3. Serve as a professional company representative providing exceptional customer service while at customer locations or while in any service support role.
4. Diagnose and perform repairs in a time effective manner.
5. Promote, build and maintain good customer relations.
6. Responsible for documentation of machine data, service history and quality information.
7. Demonstrate products as necessary in support of sales.
8. Communicate with managers to insure customer expectations are met and important information is passed on to the proper parties.