Field Service Technician
Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.
Job Summary
The Battery and Charger Field Technician is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. Training will be provided on the Battery Charger systems.
Key Job Responsibilities:
- Perform routine preventative maintenance.
- Troubleshoot battery and charger systems.
- Perform repairs at customer locations and Concentric shops.
- Respond to client needs in a timely manner, while applying great customer service behaviors.
- Complete all work order and customer facing documentation while adhering to Concentric SOP expectations.
- Work safely and follow all safety requirements.
- Work independently or with a team in a professional manner.
- Other duties as assigned by supervisor.
Key Performance Measurements:
- A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
- Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.
- Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
- Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.