Field Service Technician-FST-100

Field Service Technicians work in the field, traveling to customer locations to provide service, maintenance and installation. They use their technical skills to troubleshoot issues when they arise to keep the customer’s equipment functioning properly. A Field Service Technician not only ensures the equipment is installed and working properly, but also manages customer relationships to boost customer retention and satisfaction, which ultimately boosts the company’s profitability.

• Strong customer service skills
• Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
• Problem-solving skills to diagnose problems with malfunctioning equipment
• Time-management skills to handle appointments efficiently and stay on schedule
• Attention to detail to spot issues and complete accurate reports about the repairs
• Organizational skills to keep tools and paperwork organized while in the field
• Computer and technical skills to understand the equipment fully