Field Service Technician I
Position Summary: The ideal candiate must reside in Central Conneticut.
The Field Service Technician I repairs, sharpens, and maintains surgical instruments at customer sites. Working alongside senior technicians, this role helps ensure instruments are functioning properly while providing excellent customer service and support.
Key Responsibilities
- Repair and maintain surgical instruments with guidance from senior technicians.
- Perform on-site inspections, testing, maintenance, and repairs.
- Troubleshoot instrument issues and determine appropriate solutions.
- Complete repairs accurately and on time.
- Build strong relationships with customers and provide excellent service.
- Work with Sales teams to support business growth in the territory.
- Understand customer needs and provide recommendations when appropriate.
- Complete daily work orders and service documentation.
- Maintain customer reports and records.
- Collaborate with service, technical, and sales teams.
- Keep work areas and equipment clean and organized.
- Follow all ISO, FDA, quality, and safety requirements.
- Support the Company's Vision, Mission, and Values.
- Perform other duties as assigned.
Required
- High school diploma or equivalent.
- Experience repairing, machining, or handling delicate metal instruments.
- Strong communication and customer service skills.
- Basic computer skills.
- Ability to work independently and travel to customer locations.
- Flexibility to work overtime or adjusted schedules when needed.
Preferred
- Technical, vocational, or associate degree.
- Experience in medical devices, healthcare, sterile processing, manufacturing, or mechanical repair.
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Familiarity with surgical instrumentation and Sterile Processing Department (SPD) operations, including instrument handling, inspection, and care.
Skills
- Mechanical aptitude and attention to detail.
- Strong problem-solving and troubleshooting abilities.
- Ability to read and follow technical instructions and procedures.
- Basic math skills and ability to maintain accurate records.
- Ability to communicate effectively with customers, coworkers, and management.
Responsibilities: Other Duties:
The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.
Physical Demands:
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The employee must occasionally lift and/or move up to 50 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Pay Range: $30.46 - $45.68