Field Service Technician (IT Break/Fix) - Goldcoast
About the Role
Infinet Service Logistics is seeking motivated and customer focused Field Service Technicians to join our Gold Coast team.
You will provide onsite break/fix, repair, maintenance and support services for laptops, desktops, monitors, peripherals and other ICT equipment across commercial and enterprise customer environments.
Key Responsibilities
Diagnose and repair IT hardware faults onsite.
Replace and configure laptops, desktops, monitors and peripherals.
Perform installations, upgrades and equipment swaps.
Manage spare parts and vehicle stock.
Complete service documentation accurately and on time.
Meet customer SLAs including 2-hour, 4-hour and Next Business Day response requirements.
Deliver outstanding customer service.
About You
Essential
Previous experience in IT field services, desktop support or break/fix environments.
Strong troubleshooting and diagnostic skills.
Excellent communication and customer service skills.
Ability to work independently and manage a mobile workload.
Current Australian Driver's Licence.
Full working rights in Australia.
Preferred
Experience repairing laptops and desktop hardware.
Lenovo repair and warranty service experience highly regarded.
Experience with enterprise IT support environments.
Technical or IT qualifications.
What We Offer
Full time or contractor opportunities available
Brisbane based role with local travel.
Ongoing technical training and development.
Supportive team environment.
Opportunity to work with leading enterprise technology customers.
If you're a hands on IT technician who enjoys solving technical problems and delivering excellent customer service, we'd love to hear from you.
Apply now and join the Infinet Field Services team.