Field Service Technician - Knoxville, TN

Field Service Technician

Paid Drive Time | Company Vehicle | Profit Sharing Bonus | Paid Training | Monday–Friday

Join a company that values independence, problem solving, and customer service.

Cash Depot is the nation's largest independent provider of retail cash management, ATM solutions, consumer financial services, and Air/Vac systems. Since 1983, we have built our reputation on delivering dependable service, innovative technology, and exceptional customer support nationwide.

We're looking for self-motivated individuals who enjoy working independently, troubleshooting equipment, solving problems in the field, and providing outstanding customer service.

Why Join Cash Depot?

What We Offer

• Guaranteed 40-hour work week
• Paid drive time
• Monday through Friday schedule
• Eight-hour workdays
• Company vehicle provided
• Paid training and certification opportunities
• Stable, year-round work
• Profit Sharing Program
• Advancement opportunities within Field Service and Operations
• Independent work environment with minimal supervision

At Cash Depot, your work directly impacts customer success, and we believe in rewarding employees who contribute to that success.

Position Summary

As a Field Service Technician, you will be responsible for the installation, conversion, maintenance, troubleshooting, repair, and removal of ATMs, Air/Vac equipment, and other Cash Depot products throughout your assigned territory.

This role combines mechanical troubleshooting, technical service, installation work, customer support, and field operations while allowing you to work independently and manage your daily schedule.

What You'll Do

Equipment Installation & Maintenance

• Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products.
• Perform preventative and corrective maintenance.
• Troubleshoot electro-mechanical, hardware, and equipment issues.
• Perform ATM cash replenishment and coin removal services as scheduled.
• Complete software updates, diagnostics, and equipment testing.

Field Service Operations

• Partner with dispatch to complete service requests and installations.
• Maintain inventory and communicate parts and supply needs.
• Complete required service documentation accurately and on time.
• Meet department performance metrics related to efficiency, safety, and first-time fix rates.

Customer Service

• Maintain strong customer relationships.
• Represent Cash Depot professionally at all customer locations.
• Communicate effectively with dispatch, management, and customers.
• Support customer needs while ensuring all security procedures are followed.

Team Support

• Assist with training and ride-alongs for other technicians.
• Recommend process and efficiency improvements.
• Participate in ongoing technical training programs.

Qualifications

Required

• High School Diploma or GED.
• Valid driver's license with acceptable driving record.
• Ability to obtain and maintain a DOT Medical Examiner's Certificate. Experience troubleshooting mechanical, electrical, or electro-mechanical equipment.
• Strong customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Ability to safely lift and move equipment required for the position.

Preferred

• ATM, kiosk, vending, HVAC, telecommunications, or field service experience.
• Technical troubleshooting experience.
• Military, mechanical, maintenance, or service technician background.
• Cash handling equipment experience.

Benefits

• Paid Holidays
• Paid Time Off (PTO)
• Annual Profit-Sharing Bonus Program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Company-Paid Short-Term Disability Insurance
• Wellness Benefit Programs Medical Deductible Reimbursement Program

Schedule

• Full-time position
• Monday through Friday
• Eight-hour workdays
• Start and end times may vary based on customer appointments, installation schedules, and operational requirements
• Occasional overtime may be required to support customer needs and business demands
• Limited after-hours work may be required for emergency service calls, major installations, or project work

Physical Requirements

The position requires frequent standing, walking, lifting, carrying, pushing, pulling, bending, kneeling, climbing, and operation of tools and lifting equipment. Team members may be required to lift parts and equipment weighing up to 150 lbs. and work with larger equipment utilizing approved lifting devices.

The role includes extensive driving, customer-site visits, and working both indoors and outdoors in varying weather conditions.

Why Cash Depot?

If you're looking for a career that offers stability, independence, hands-on technical work, and the opportunity to make an impact every day, Cash Depot provides the tools, training, support, and benefits to help you succeed.

Join a growing company where your contributions are recognized, your success is rewarded, and your work directly impacts customer satisfaction.

Apply today and build your future with Cash Depot.

Cash Depot is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the employment process.