Field Service Technician Level 3

Field Service Technician Level III – Central Region

To provide Regional Field Service Technicians and Customers technical support which ensures ongoing customer satisfaction. In addition, this position is responsible for the troubleshooting, installation, and maintenance of Systems Equipment (iWarehouse, VLM's, Conveyor, Mobile aisle, etc.

Wage range for this position based on experience: Starting at $41+ per hour

Essential Functions:

• Provides technical assistance to all regional Service Technicians, Team Leaders and Customers.
• Installs and implements iWarehouse.
• Conducts Safety on the Move classes as necessary.
• Systems Champion – Performs all maintenance and repairs on systems equipment (VLM’s, conveyor, Mobile Aisle, etc.).
• Service lift truck equipment as necessary.
• Manage part inventory and supplies in van.
• Completes Disruption Reports to help identify training opportunities to FSM and TSM.
• Ensures a safe working environment through adherence to Company Training and Safety Guidelines.
• Performs related duties as assigned or as the situation dictates.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

• Minimum of a high school diploma/GED and secondary training in electrical, mechanical, and hydraulics along with a minimum of 5 years practical skills experience in material handling industry.
• Demonstrated experience reading and interpreting schematics, maps, blueprints, and technical manuals.
• Hands-on experience operating material handling equipment while ensuring compliance with industry, governmental, and customer safety standards.
• Advanced experience with mechanical, electrical, and hydraulic systems relevant to material handling equipment.
• Proven ability to maintain a professional demeanor while building and sustaining strong customer relationships and delivering superior service.
• Strong written and verbal communication skills, with the ability to engage effectively with internal teams and external stakeholders at all levels of an organization.
• Experience collaborating and communicating effectively with diverse personalities and organizational authorities.
• Proficiency in configuring software and networks in support of operational systems.
• Practical understanding of project management principles with the ability to apply them in daily operations.
• Valid driver’s license and a driving record that meets company vehicle policy requirements.
• Possession of Level II Certification at the time of hire.
• Overtime (up to 50% of time)
• Travel (up to 25%)
• Occasional off-shift work (less than 10%)