Field Service Technician
Summary
Travels to customer sites to install, troubleshoot, and maintain oil and gas field equipment, including software and hardware, while ensuring safety and compliance with company standards.
- Travel to customer sites to install, commission, test, calibrate, and troubleshoot NOV products.
- Conduct field installations, system calibrations, and operational testing of equipment.
- Perform software and hardware upgrades while ensuring systems are operating efficiently.
- Train customers on the safe and proper operation, maintenance, and functionality of NOV equipment.
- Accurately complete and submit field service reports, inspection records, and other required documentation in a timely manner.
- Communicate equipment failures, customer feedback, and field observations to the appropriate internal teams.
- Provide technical support while maintaining a professional and customer-focused approach.
- Adhere to all NOV HSE policies, procedures, and quality standards.
- Diagnose and resolve mechanical, electrical, pneumatic, hydraulic, and software-related issues in the field.
- Assist with equipment commissioning, startup, and performance verification.
- Support other Field Service Technicians during complex installations and service projects.
- Demonstrate leadership by mentoring and assisting less experienced technicians when needed.
- Maintain service tools, equipment, and company vehicles in safe working condition.
- Participate in an on-call rotation and respond to customer service requests as required.
- Successfully pass a national background check and motor vehicle report.
- Perform other duties as assigned.
- High school diploma or GED required.
- Associate degree in a technical field or equivalent education preferred.
- Minimum of five (5) years of related field service or oil and gas industry experience preferred.
- Must be at least 21 years of age.
- Knowledge of oil and gas field equipment, including software and hardware systems.
- Pneumatic and hydraulic experience preferred.
- Electrical troubleshooting experience preferred.
- Strong verbal and written communication skills.
- Proven leadership skills with the ability to lead and support fellow technicians.
- Valid driver's license with an acceptable driving record required.
- Ability to travel extensively to customer locations as required.