Field Service Technician

PRIMARY RESPONSIBILITIES

• Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated and problems are resolved in a timely manner.
• Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products.
• Perform field upgrades of software and hardware and train customers on how to properly operate the system.
• Communicate field failures and feedback reports to the appropriate departments.
• Complete and submit field service documentation in a timely manner.
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Install, commission, troubleshoot, and repair drilling equipment.
• Provide training to other NOV Field Service Technicians.
• Provide accurate and timely reports to appropriate personnel regarding work progress and output.
• Work in repair shop when needed.

EDUCATION & EXPERIENCE QUALIFICATIONS

• Must possess a high school diploma, GED, or equivalent combination of education and experience.
• Microsoft Office knowledge is required.
• Ability to read and interpret hydraulic schematics and basic electrical drawings required.
• Minimum 1 years’ mechanical experience required.

JOB REQUIREMENTS

• Ability to pass a drug screen & background check.
• Valid Driver’s license required – as you will be operating a company vehicle.
  • Must provide transportation from home to the office. Transportation to customer’s location will be provided.
• Must obtain NOV corporate credit card and maintain an active status per NOV credit card policy.
• Overtime will be required – must be willing & able to work nights, weekend, and on-call 24/7.
• Ability to read and interpret electrical schematics required.
• Ability to utilize various electrical diagnostic tools including multimeters, oscilloscope, and basic hand tools required.
• Ability to interact effectively with customer and contractor personnel.
• Attention to detail and a commitment to quality.
• Excellent problem-solving and analytical skills.
• Able to work well in a team environment as well as self-directed when working independently.
• Willingness to comply with all safety regulations and procedures.
• Must be able to work under pressure to achieve deadlines.
• Ability to meet or exceed standards as established by the department.
• Ability to adapt and be cross-trained to learn all job duties.
• Work in harsh environments including rain, snow, heat, and heights in excess of 150 feet.

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.