Field Service Technician

POSITION SUMMARY

The Field Service Technician is responsible for diagnosing, repairing, and maintaining customer-owned and company-owned heavy equipment at branch locations and customer job sites. This position requires strong technical and mechanical ability, professionalism, and a customer-focused mindset while working independently and as part of a team.

This position is classified as a safety-sensitive role. The technician must perform all duties with a strong commitment to safety, including safe operation of company vehicles, tools, and equipment, and full compliance with company safety policies, DOT regulations, and all applicable laws.

KEY RESPONSIBILITIES

• Repair and maintain heavy and compact construction equipment, including hydraulic, electrical, and mechanical systems in the field and at branch facilities
• Diagnose mechanical, hydraulic, and electrical issues using schematics, service manuals, diagnostic tools, and software
• Communicate professionally with customers regarding equipment condition, repairs, and recommendations
• Accurately document labor time, job notes, repair notes, parts usage, inspections, and repair details per company policy in the company's operating systems
• Access manufacturer websites for service manuals, software updates, diagnostics, and warranty documentation
• Identify and report additional repair or maintenance needs to management
• Capture required images and videos of repairs and failed components
• Maintain cleanliness, organization, and inspections of company service trucks and tools
• Manage inventory of new and used parts on assigned service truck
• Operate company vehicles in a safe, responsible manner at all times
• Obey all traffic laws, DOT regulations, and company vehicle policies while driving
• Report vehicle safety issues, incidents, or violations immediately per company policy
• Work collaboratively with technicians, parts personnel, and management
• Follow all safety policies, procedures, and job site requirements
• Participate in safety documentation, inspections, and corrective actions as required
• Assist with equipment setup, inspections, and preventative maintenance
• Attend required training and manufacturer schooling
• Perform other duties as assigned by management