Field Support Manager

Scope of the Position

Reporting to the Director -- Site Services, the Field Support Manager is responsible for the strategic leadership and operational execution of Vallen's Field Support team. The role supports Vallen operations wherever gaps in coverage exist or project needs are identified. Primary responsibilities of team members involve assisting in setup, coverage and execution of warehouse duties, site logistics, tool cribs and free issue inventory locations across multiple customer sites.

Roles and Responsibilities

• Provide strategic and operational leadership across the entire Field Support team in Canada.
• Define and track performance metrics (e.g., service levels, cost-to-serve, uptime, utilization) and implement continuous improvement initiatives.
• Collaborate with FlexSupply and ISS (Integrated Site Services) operations to align Field Support team coverage with customer contracts and strategic objectives.
• Contribute to standardization and improvement of operational processes, SOPs, and best practices across all service offerings.
• Provide mentorship and direction to direct reports and extended service teams, including performance management and talent development.
• Represent the Field Support team in internal planning sessions and customer-facing presentations.
• Read, understand, and follow Vallen's health, safety, and environment policies and all applicable OH&S legislation/regulations
• Actively participate in Vallen's health and safety management system, including training, audits, assessments, safety meetings, and inspections
• Identify, control, and report workplace hazards including following WHMIS/TDG requirements and reporting near misses
• Report workplace injuries immediately and participate in any return to work programs or requirements
• Be fit for duty and physically capable of performing all required tasks
• Adhere to potential customer site access policies such as D&A, Fitness or Fit For Duty testing.
• Adhere to potential customer safety requirements including:
• Daily FLHA/PTA cards, safety meeting attendance, hazard ID card compliance and other site specific safety courses
• Overtime & Off-Hours work may be required from time to time.
• Cross Canada travel may be required.
• Housekeeping of workspace.
• Various other projects may be assigned by the Director -- Site Services in support of Vallen or customer initiatives.