Field Technician

Department:

Service

Location:

Baton Rouge, LA

Job Overview

Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will work directly at customer job sites to diagnose, repair, and maintain equipment, ensuring optimal performance and minimizing downtime.

The ideal candidate will have a strong mechanical background, excellent troubleshooting skills, and a commitment to customer satisfaction.

Key Responsibilities

• Equipment Maintenance & Repairs
• Perform routine and preventative maintenance on a wide range of heavy equipment, including loaders, excavators, and backhoes.
• Diagnose mechanical, hydraulic, and electrical issues and implement repairs efficiently.
• Customer Support
• Respond promptly to service requests at customer job sites.
• Provide clear communication to customers regarding diagnoses, repairs, and maintenance schedules.
• Ensure customer satisfaction by minimizing equipment downtime.
• Documentation
• Maintain accurate service records, including repair logs, parts used, and labor time.
• Provide detailed feedback on equipment performance and potential issues to the Service Manager.
• Safety & Compliance
• Adhere to all safety protocols and guidelines when working on equipment and job sites.
• Ensure compliance with company policies, local regulations, and industry standards.
• Collaboration
• Work closely with the service team to prioritize and schedule fieldwork.
• Provide feedback on equipment usage and potential improvements to rental operations.