FIELD TECHNICIAN
Provide technical support to the sales department and our client base for Roofing and Building Envelope systems installed on the different sites. Provide internal and external training related to the processes and recommendations of uses on Soprema products. Provide on site evaluation on installation of Soprema systems. Provide assistance as required on any potential leak call investigations, that may arise in our platinum warranty program.
THE CHALLENGES WE HAVE FOR YOU
Provide technical support for systems installed on job sites.
Provide support on equipment used to apply the products.
Provide required training to our client base for all of our products offered.
Ensure proper construction of our products on site to ensure that products perform as designed.
Diagnose technical application problems and determine proper solutions.
Provide and ensure that site visit reports are completed, recorded and filed for all warranty projects efficiently and in a timely manner.
Ensure that all warranty projects are tracked with site visits as per our technical department requirements and entered in salesforce with relevant comments/photos as appropriate
Provide technical feedback and support to sales and technical department on new products and or any existing products to ensure compatibility with company’s existing products and systems.
Perform any other related duties as assigned by Sales Director/Supervisor.
what we are looking for
Your journey :
Experience in Construction Related Building Envelope Enclosure;
Valid drivers license with a good driving abstract;
Advanced oral and written English
Red Seal Journeyman Roofer/Waterproofer (an asset)
Your knowledge and competences :
3-5 years of experience with roof installation
Experience in various modes of installations; Torch Applied, Flameless and Liquid Applications
Familiar with Construction Building Materials;
General principles and best practices on the operation of commercial insulation and installation of complete roof assemblies
Your skills and attitudes :
Easy to adapt and accept new direction, situations, procedures, with a positive attitude;
Ability to work cooperatively with sales representative and other department or colleagues in the organization;
Ability to communicate technically with different parties on site, such as contractor, consultant, architects;
Demonstrate an ability to learn new concepts and practices as it relates to Soprema’s client base;
Ability to judge detect and diffuse controversial situations, that may compromise yourself and Soprema.
Competence with Salesforce and Microsoft Office
The work conditions :
40 hours per week;
Ability to adapt to changing work schedules;
Frequent travel.
The physical demands :
Visits to sites (Ladder)
Ability to demonstrate installation of various roof systems