Finance Operations Analyst (APAC including Japan)

Responsibilities:

• Manage customer accounts related to invoicing, credit, collections, and accounts receivable activities.
• Review and approve new credit applications and credit limit requests in accordance with internal policies and procedures.
• Monitor and follow up on collection activities, outstanding payments, and remittance details.
• Investigate, manage, and resolve billing disputes with internal and external stakeholders.
• Review cash application activities and write-offs to ensure accuracy and compliance with customer instructions.
• Respond to customer queries and perform operational activities in line with established processes and procedures.
• Validate and process credit rebills, credit memos, and dispute requests.
• Download invoices and prepare statements of account as requested by stakeholders and customers.
• Follow established collection procedures, processes, and schedules to support timely payment recovery.
• Collaborate with internal and external stakeholders to achieve collection targets and service levels.
• Monitor and ensure the accuracy of cash application processes and related financial transactions.
• Review and assess customer creditworthiness, financial risk, and credit exposure.
• Ensure compliance with internal policies, controls, and governance requirements.

Requirements:

• At least 3 years of experience in accounts receivable, credit, and collections functions.
• Demonstrated experience improving, redesigning, or automating finance processes and workflows.
• Experience using AI-enabled productivity and automation tools is preferred.
• Strong financial analysis and financial statement interpretation skills.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree or equivalent tertiary qualification.
• Proficiency in Japanese language, and understanding of Japanese business culture required as this role involves working with Japanese clients and stakeholders.