Financial Service Desk Knowledgebase Manager - Taguig
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Summary
Manages the knowledge base for a financial services service desk, onsite in BGC Taguig: creating, maintaining, and updating knowledge articles. Requires 3+ years of BPO service desk experience and 2 years in KB management; ITIL certification and web design skills are pluses.
About the job Knowledgebase Manager - Service Desk Financial (Taguig)
Work Setup: Onsite (BGC Taguig)
Requirements:
At least 3 years experience in a service desk LoB in the BPO industry
2 years' experience in knowledge base (KB) management
Must have experience in creating, maintaining, and updating knowledge articles under a service desk account
ITIL Certification is a plus
Web design experience is also a plus