First Line Analyst (L2)
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Summary
The First Line Analyst (L2) provides technical support for a customer service desk, handling incident resolution, service requests, and troubleshooting across Windows, networking, and Active Directory. This role requires SC clearance and experience with ITSM tools in a fast-paced support environment.
Job Overview: Weare seeking an SC Cleared First Line Analyst (L2) to support the delivery of acritical customer service desk operation. The successful candidate will providefirst-line technical support, ensure the effective investigation, resolution,and management of incidents and service requests while maintaining excellentcustomer service standards. Workingwithin a fast-paced support environment, you will be responsible for diagnosingtechnical issues, fulfilling service requests, contributing…