First Line IT Support Technician
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Summary
First line helpdesk technician at an MSP in South Yorkshire, based in Stockport: answering support calls and emails, logging tickets, resetting passwords and accounts, supporting Microsoft 365, troubleshooting PCs, laptops and printers, and escalating complex issues to senior engineers. Entry-friendly — full training provided, extensive technical experience not required.
Salary: £25,800 - 25,800 per year Requirements: A positive attitude Strong communication skills Reliability and professionalism A desire to learn Good organisation and time management Confidence speaking with customers Extensive technical experience is not required Responsibilities: Take support calls and respond to emails Assist users with common IT issues Log and manage support tickets Provide excellent customer service Reset passwords and administer accounts Support Microsoft 365 application…