First Line Support Engineer

ASK4 connects students, residents and businesses across the UK and Europe to fast, reliable internet. Behind every smooth connection is a support team that knows its stuff and we're looking for a First Line Support Engineer to join that team in Sheffield. In this role, you'll be the first point of contact for customers across our student, residential and business product lines. You'll diagnose and resolve technical issues, manage incoming contacts across phone, chat and SMS, and escalate where …