Flex Agent as Trainer - Bilingual

Participate in the main Processes of ITAL:

o Job interviews, assessments, job proposals.

· Provide MYC presentations and retain new hires.

· Accurately detect PTL trainees and create action plans to retain them.

· Keep the operation and support areas informed on New Hires performance.

· Manage different learning styles and adapt material to the NH capabilities and abilities.

· Request supervisor assignation to ACM.

· Implement 1:1 and Feedback sessions with New Hires.

· Request and obtain badges for New Hires.

· Assist Agents in 30-day performance follow up.

· Attend Quality Calibrations.

· Integrate BEST T&D information to get certified.

· Execute BEST T&D processes.

· Proactively provide business solutions.

· Prepare Top Call Driver material