Flex & Follow Up Clinical Supervisor - MRRCT

Days Off: Saturday, Sunday

Shift: Day (8:30am - 4:30pm)

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

About Mobile Rapid Response Crisis Team (MRRCT):

The Mobile Rapid Response Crisis Team (MRRCT or “Meerkat”) at DESC, is a county funded program responsible for addressing the imminent and emergent needs of community members in crisis, in the central region of King County primarily covering the entirety of Seattle. The DESC team has been providing mobile crisis response services to the community for well over a decade.

As a nonprofit with over 45 years of experience focused on serving our community’s adults living with long histories of homelessness, behavioral health, and other disabling conditions, DESC is uniquely positioned to connect people in crisis to the important support and survival services they may need to overcome and prevent future occurrences of crisis, behavioral health distress, or other instabilities in our community.

JOB DEFINITION:

The Flex & Follow Up Crisis Outreach Supervisor is responsible for ensuring their team’s timely, effective, and coordinated response into the field as they are deployed by either their MRRCT team in the field in need of support, or Crisis Connections directly. Shift Supervisors and the Flex & Follow Up Supervisor work alongside the staff they supervise providing real-time, on the ground supervision, coaching and guidance for how to resolve crisis situations their teams are responding to in the community. Supervisors have the responsibility of implementing the systems created by the MRRCT program leadership related to proper documentation standards, implementation and adherence to DESC policies and procedures, supervision and performance management of their team, and ensuring their team members participate in all relevant training and on-going education necessary.

As part of the MRRCT each supervisor will at times be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine least restrictive alternatives to involuntary treatment.

MAJOR DUTIES AND RESPONSIBILITIES:

• Provide individual supervision and consultation and regular performance evaluations to direct reports.
• Understand the expectations of MRRCT as described in King County’s Provider Manual.
• Oversee maintenance and upkeep of employee files and records for compliance to program requirements.
• Coordinate with other programs internally and externally to assure continuity of client care and successful transition of clients to long-term care providers as appropriate.
• Co-lead the day-to-day operations to ensure consistent and timely dispatched response in the community.
• Dispatch to outreaches as needed alongside team.
• Co-host and participate in all required team meetings.
• Provide 1:1 supervision with supervisees 2x/ month at minimum.
• Coordinate day –to-day schedule, making changes and adjustment due to staff call outs and call volume.
• Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO.
• Monitor for good working conditions all vehicles in MRRCT fleet, in collaboration with their Project Manager. Ensure vehicle and driver safety policies and procedures are followed by all team members. Report and respond to issues promptly.
• Maintain strong knowledge of all DESC policies and procedures. Assure compliance with same.
• Provide routine administrative and clinical supervision of team including combination of Certified Peer Crisis Outreach Specialist, Crisis Outreach Specialist, and Mental Health Professional Crisis Outreach Specialists, including performance evaluations on a regular and scheduled basis and maintain supporting documentation in confidential supervision and personnel files.
• Maintain strong knowledge of the collective bargaining agreement between management and union represented staff. Assure compliance with same.
• Provide clinical consultation as needed for the evaluation of the psychiatric, substance use, and housing needs of clients, and advocating for clients to access the most effective disposition available in the community.
• Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.
• Help staff build competent crisis outreach skills and standard of practice related to clinical documentation and service coordination.
• Help staff build conflict resolution skills and understand how to give and receive feedback.
• Actively participate in hiring functions to ensure full staffing across all shifts and position types.