Flight Dispatcher

Key Responsibilities

• Coordinate end-to-end logistics for domestic and international air ambulance missions, including flight planning, crew scheduling, ground transportation, hotel arrangements, and customs/immigration.
• Serve as the primary point of contact between flight crews, medical teams, patients' families, brokers, insurance providers, hospitals, and handling agents throughout the mission lifecycle.
• File flight plans and obtain landing, overflight, and diplomatic permits in coordination with international handlers; verify all clearances prior to departure.
• Monitor active flights in real time, track ETAs, communicate operational updates to all stakeholders, and proactively manage delays, diversions, weather impacts, and irregular operations.
• Arrange fuel, catering, customs, ground ambulances, and ground handling at departure, en-route, and destination airports.
• Verify crew duty and rest compliance under FAA Part 135 (or applicable regulatory framework) when building and adjusting mission schedules.
• Review weather, NOTAMs, airport restrictions, and route conditions; escalate operational risks to the pilot-in-command and ROC Manager.
• Maintain accurate and complete records in flight tracking, scheduling, and dispatch software; ensure mission documentation is properly closed out.
• Conduct detailed shift handovers covering active missions, pending requests, open issues, and overnight priorities.
• Support quotation, trip activation, and post-flight billing workflows by providing accurate timing, routing, and service data.
• Adhere to REVA's Safety Management System (SMS), Standard Operating Procedures, and all applicable aviation regulations.