Ford Mobile Service Advisor

Hubler Ford is seeking a motivated and customer-focused Mobile Service Advisor to join our team in Shelbyville, IN. In this role, you will serve as the primary point of contact between our customers and the service department, providing exceptional support and ensuring seamless communication regarding vehicle service needs while working remotely. Ford FMCDEALER experience is a plus but not needed.

Responsibilities

• Act as the liaison between customers and technicians, coordinating service appointments and updates.
• Provide accurate estimates and schedule mobile service visits efficiently.
• Communicate service options, timelines, and costs clearly to customers.
• Manage service documentation and ensure timely follow-ups.
• Maintain a strong knowledge of Ford vehicles and service procedures to assist customers effectively.
• Resolve customer inquiries and concerns with professionalism and care.

Requirements

• Previous experience in a service advisor or customer service role, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to work independently and manage appointments remotely.
• Excellent organizational skills and attention to detail.
• Proficient with basic computer applications and service management software.
• Reliable transportation to travel within the local service area as needed.

Benefits

• Competitive compensation between $4,000.00 - $5,000.00 per month, paid monthly.
• Opportunity to work with an established and reputable automotive company.
• Supportive team environment and ongoing training.
• Flexible mobile work setting.

About the Company

Hubler Ford is a trusted name in the automotive industry, known for delivering excellent customer service and quality vehicle maintenance. Located in Shelbyville, IN, we are committed to providing top-notch service to our community and fostering a positive, growth-oriented workplace for our employees.