Formulary & Systems Analyst II
Summary
Configure medication ordering systems for a nationwide telehealth platform, translating clinical protocols into precise SKU and routing setups while coordinating with pharmacy and clinical teams.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Formulary & Systems Analyst II based in United States.
This role supports the configuration and operational systems that determine how medication orders are built, routed, and fulfilled across a nationwide telehealth environment.
You’ll translate approved clinical protocols and pharmacy specifications into precise, production-ready configurations within an internal ordering platform.
The work combines systems configuration, data validation, cross-functional coordination, testing, and operational problem-solving.
You’ll manage multiple concurrent builds while ensuring medication, dosage, quantity, cadence, and routing details are accurate before going live.
The position has a direct operational impact, as configuration decisions ultimately influence what products and medication options patients can receive.
You’ll work closely with clinical, implementation, pharmacy, planning, and development teams in a fast-moving, collaborative environment.
This is an excellent opportunity for a detail-oriented analyst who enjoys structured problem-solving, ownership, and improving complex operational systems.
Accountabilities
- Configure and test medication SKUs within the ordering platform, including products, strengths, dosage levels, quantities, and fill cadences based on approved specifications.
- Translate clinical protocols and pharmacy-provided product information into accurate platform configurations while maintaining the designated source of truth.
- Configure titration schedules and verify that each dose level corresponds correctly to the appropriate product, strength, and quantity.
- Reconcile clinical requirements with pharmacy inventory and specifications, performing accurate unit and volume calculations when concentrations differ from protocol requirements.
- Escalate discrepancies that cannot be resolved through calculation or documented specifications to the appropriate clinical or pharmacy stakeholders rather than making unsupported decisions.
- Coordinate assigned builds with Clinical, Implementation, pharmacy partners, and other stakeholders to ensure all dependencies are addressed before activation.
- Participate in project intake meetings, clarify requirements, and take ownership of assigned configuration projects from intake through completion.
- Manage priorities across concurrent builds and competing deadlines, proactively communicating conflicts and escalating risks when necessary.
- Test configurations before enabling provider ordering and troubleshoot unexpected system behavior within the scope of the role.
- Execute state-by-state routing and volume changes based on capacity plans, service-level guidance, and operational requirements.
- Identify and close assigned configuration gaps to support consistent coverage across all states and applicable clinical protocols.
- Monitor pharmacy integrations for configuration-related errors, resolve issues within scope, and escalate systemic problems appropriately.
- Communicate platform defects and improvement opportunities to development teams with clear documentation of the issue, expected behavior, and potential solutions.
- Maintain accurate documentation of configuration procedures and update materials as systems, workflows, and requirements evolve.
- Bachelor’s degree or equivalent combination of education and relevant professional experience.
- 3+ years of experience in configuration, operations, analysis, coordination, or a comparable role where precision and accuracy have significant operational consequences.
- Exceptional attention to detail and the discipline to maintain accuracy when performing repetitive, structured, and high-volume work.
- Strong communication skills, including the ability to proactively involve the appropriate stakeholders when requirements are incomplete, unclear, or inconsistent.
- Demonstrated problem-solving ability, with a structured approach to identifying missing information, determining the right source of clarification, and resolving issues.
- Proven ability to independently organize and prioritize workloads across multiple concurrent projects and deadlines.
- Ability to quickly learn proprietary internal systems and confidently perform detailed configuration work within them.
- Strong spreadsheet skills, including lookups, pivot tables, and management of structured datasets.
- Persistence and resilience when working through complex, highly detailed operational challenges.
- Experience configuring products, catalogs, SKUs, or similar records within an internal platform or ordering system is preferred.
- Experience in healthcare, pharmacy, regulated operations, or another highly controlled environment is a plus.
- Familiarity with EHR, pharmacy management, e-commerce, or workflow configuration systems is advantageous.
- Exposure to APIs, JSON, systems integrations, or related technical concepts is preferred.
- Experience working from controlled specifications, protocols, or approved documentation where the source of truth is maintained by another team is valuable.
- Familiarity with SQL is a plus.
- Experience working in a startup or high-growth environment is beneficial.
- Medical, dental, and vision insurance plans.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
- Flexible paid time off (PTO).
- 401(k) retirement plan with company matching.
- Life insurance.
- Pet insurance.
- Additional benefits and employee support programs.
- Full-time, remote opportunity based in the United States.
- Opportunity to work in a relatively flat organization with significant autonomy and ownership.
- Collaborative environment where employees are encouraged to contribute ideas and drive improvements.