Founding Product Designer
Summary
First full-time product designer at an early-stage AI customer service software startup in Berlin. You own design end to end — customer research, concepts, prototypes, and shipping AI-native interfaces — partnering closely with engineers.
About the Role
Join an early-stage AI customer service software team as its first full-time designer. You will own the product design process, work directly with customers, and help shape approachable experiences for AI-powered business workflows.
What You'll Do
Work with customers to understand their needs and design solutions that address real problems.
Own design end to end for new features, from discovery and concepts through delivery.
Identify opportunities for AI-powered product experiences and build prototypes with customer input.
Create intuitive interfaces for workflows where traditional software patterns may not be the best fit.
Partner closely with engineers to ship useful, high-quality features quickly.
What We're Looking For
At least 3 years of experience in product design teams, with a portfolio demonstrating your work.
Experience collaborating with software engineers and a practical understanding of technical concepts and implementation trade-offs.
Experience conducting customer interviews or using customer feedback to guide product development.
A track record of designing products with direct business impact, ideally in B2B SaaS or an early-stage software company.
Some exposure to AI or large language models and a strong interest in building AI-native software.
Proficiency with prototyping and design tools such as Figma, Lovable, V0, or Figma Make.
Compensation & Benefits
Annual base salary is $85,000 to $160,000 USD. Visa sponsorship is available.
Location
This is an on-site role based in Berlin, Germany.
Skills
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