Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d)
- Provide freelance, on-site IT support at the client’s Munich location
- Deliver both Level 1 and Level 2 technical support services
- Ensure smooth operation of IT infrastructure, systems, and tools
- Troubleshoot and resolve hardware and software issues efficiently
- Support end-users and address technical queries in a timely manner
- Maintain high levels of user satisfaction through effective service delivery
- Collaborate with team members and stakeholders to optimize IT performance
- Proven experience in both Level 1 and Level 2 IT support roles.
- Strong troubleshooting skills and a proactive approach to problem-solving.
- Excellent communication skills to work effectively with end-users and technical teams.
- Native German and Fluent English.
- Familiarity with Microsoft Entra ID (Azure Active Directory administration).
- Experience using ServiceNow for ticket and incident management.
- Ability to work with and learn company-specific deployment and support tools.
All our positions are open to both women and men and are, of course, open to people with disabilities.