French-Speaking Customer Expert – Technical Support & Payments
Description
French-Speaking Customer Expert – Technical Support & Payments | Greece
About the role
Cross Border Talents is recruiting French-speaking Customer Experts for international telecommunications and payment-services projects in Greece. Depending on the team, you may support customers with internet, television and mobile services, or assist cardholders with payment-related questions. The role combines customer care, problem-solving and, in selected teams, sales conversations or product renewals.
Key responsibilities
Answer inbound customer calls and emails in French.
Troubleshoot internet, TV and mobile-service issues where relevant.
Assist with invoices, payments, orders, roaming and connection questions.
For payment-services teams, help with lost or stolen cards, card benefits, declined transactions and balance inquiries.
Identify suitable opportunities for cross-selling or renewals in sales-focused teams.
Requirements
Native-level or C1 French.
B2 English for training and support; B1 may be accepted by selected teams.
Strong oral communication and customer care skills.
Good computer literacy and familiarity with mobile devices or telecommunications services.
Customer support, technical support or sales experience is valued. Some payment-services teams require at least two years of call-centre experience.
A valid residence permit and legal authorisation to work in Greece are required.
Work conditions
Locations and work models depend on the opening: on-site, hybrid or remote options may be available.
On-site roles are based in Athens.
Schedule may be fixed day shifts or rotating shifts, with occasional weekend work and night shifts in 24/7 teams.
Initial contract: 8 or 12 months, depending on the team.
Training includes customer care and, where relevant, sales training. Relocation support is available for selected remote/abroad positions.
Interested in this opportunity? Send your CV to alima.zharmukhamed@cbtalents.org
Cross Border Talents